InPost PUDO service

The Pick Up and Drop Off (PUDO) service enables customers to use a convenient out of home option to collect or return parcels at designated locations. These locations can include Automated Parcel Machines (APMs), that is Parcel Lockers and PUDOs (stores), offering greater convenience and flexibility for customers.

For this service, InPost utilises the SAPIENT's Get PUDO Locations endpoint that allows users to access essential shipping options for both sending and returning packages seamlessly by offering the following options:

Pick Up: Allows customers to choose to collect their parcel from a PUDO point. It is particularly beneficial for those who may not always be available for direct delivery, helping to reduce missed delivery attempts and enhance overall customer satisfaction.
Drop-off: Allows customers to find a location where they can drop off a parcel they want to return.

With this integration, InPost offers the following location types:

Lockers: Convenient parcel lockers available for pickup.
Parcel shops: A network of retail stores, offering parcel pick up an drop off services.

The SAPIENT's PUDO API, allows users to retrieve nearby collection points on an ad-hoc basis during checkout ensuring real-time access to essential location information.

SAPIENT not only supports retrieving the PUDO location information, but also the creation of InPost outbound shipments that will be collected from a PUDO location.

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Important
Before you can use the PUDO API, make sure you haveenabled the pudo integration with InPost.

You can create an InPost shipment aimed at delivery to a PUDO point by using the following approach:

By providing PUDO ID:
- The request must include PudoId.
- The destination's ContactPhone or ContactEmail information must be provided, so the end consumer can be notified when their item is ready to be collected from the PUDO location.

If the pudoId field is included in Address object of the InPost Create Shipment request, then SAPIENT recognises the specific InPost location by its unique ID, and the label will be generated with the address information of that PUDO location.

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Important
Before providing thepudoId, make sure of the following:

If thepudoId is provided for any address other than the destination address, an error will be returned.

ThepudoId field is mandatory for B2C shipments.

ThepudoId field must not be populated for the returns services. The consumer can drop their return at any parcel locker or PUDO location.

If thepudoId is provided for a carrier that does not use PUDO, an error will be returned.