InPost PUDO service

The Pick Up and Drop Off (PUDO) service enables customers to use a convenient out of home option to collect or return parcels at designated locations. These locations can include Automated Parcel Machines (APMs), that is Parcel Lockers and PUDOs (stores), offering greater convenience and flexibility for customers.

Use the InPost Pick Up and Drop Off (PUDO) service to retrieve collection and drop-off locations, then create outbound shipments for delivery to a PUDO point.

SAPIENT uses the Get PUDO Locations endpoint to return available InPost PUDO locations. You can use this endpoint during checkout to show nearby collection points in real time.

SAPIENT also supports creating InPost outbound shipments that will be collected from a PUDO location.

Supported PUDO options

Pick Up

Let customers collect their parcel from a PUDO point. This option helps reduce missed delivery attempts when customers are not available for direct delivery.

Drop-off

Let customers find a location where they can drop off a parcel they want to return.

Location types

Lockers

Convenient parcel lockers available for pickup.

Parcel shops

Retail stores that offer parcel pickup and drop-off services.

Prerequisite

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Important
Before you use the PUDO API, make sure you have enabled the PUDO integration with InPost.

Create shipments to a PUDO location

To create an InPost shipment for delivery to a PUDO point, provide the PUDO ID in the request.

The request must include:

PudoId
The destination ContactPhone or ContactEmail, so the end consumer can be notified when their item is ready to collect from the PUDO location.

If the pudoId field is included in the Address object of the InPost Create Shipment request, SAPIENT recognises the specific InPost location by its unique ID. The label is then generated with the address information of that PUDO location.

🚧
Important
Before providing the pudoId, make sure of the following:

If the pudoId is provided for any address other than the destination address, an error will be returned.

The pudoId field is mandatory for B2C shipments.

The pudoId field must not be populated for returns services. The consumer can drop their return at any parcel locker or PUDO location.

If the pudoId is provided for a carrier that does not use PUDO, an error will be returned.