Track events and milestones

Tracking all events refers to the setting that enables the monitoring and logging of every possible event related to a shipment throughout its lifecycle, for example, shipment announced, shipment departed depot, delivered to safe place, and other. On the contrary, milestones refer to significant stages within the shipment process that are essential for monitoring process, such as order created, label printed, out for delivery, and so on.

/cusIn SAPIENT, while configuring the tracking webhook, You can choose to receive all tracking events or tracking milestones only.

If you select to receive milestones only, the system only pushes the tracking when a new milestone is triggered.
If you select to receive full tracking events, then the system pushes the tracking every time it receives a new tracking event from the carrier, regardless of whether the tracking event triggers a new milestone or not.

Milestones

Milestones refer to significant stages within the shipment process that are essential for monitoring process, such as order created, label printed, out for delivery, and so on.

If you choose to receive tracking milestones, bear in mind that each milestone only gets triggered once. To understand each milestone and its expected order of occurrence, refer to the information explained in the following table:

Milestone	Description
IT'S ON ITS WAY	The shipment was handed over or is on its way to the carrier.
IN TRANSIT	The shipment is travelling through the carrier's network.
TRANSIT DELAY	The shipment processing through the carrier's network is delayed.
IN CUSTOMS	The shipment is undergoing customs inspections. `Note`: this is applicable to international shipments only.
OUT FOR DELIVERY	The shipment is on the way to the recipient.
DELIVERY ATTEMPT FAILED	The delivery was attempted, but failed.
READY FOR COLLECTION	The shipment was left at a chosen location for the recipient to collect.
DELIVERED	The shipment was successfully delivered to the recipient (or another person/place chosen by the recipient).
COLLECTED	The shipment was successfully collected from the collection point.
PART DELIVERED	The part of a consignment shipment was delivered successfully.
UNDELIVERABLE	The delivery of the shipment was not possible.

Final events

Final events are the stages of a shipment lifecycle where no further tracking statuses are sent after the event/milestone was hit.

The following events are considered as the final events.

All delivered events
Recipient collected
Shipment lost/destroyed
Undeliverable - destroyed.

List of tracking milestones and tracking events

The following section displays a comprehensive structure of the milestones, event codes, and events that occur throughout the shipping journey of a shipment.

Tracking Events and Milestones

Milestone Name	Milestone Order	Tracking Event Code	Tracking Event Name
It’s on its Way	1	PSRE	Shipment Received
		PSAN	Shipment Announced
		PSCO	Shipment Collected
		PSDE	Shipment Despatched
In Transit	2	PINT	In Transit
		PPID	Shipment Processed in Depot
		PRID	Shipment Received in Depot
		PSDD	Shipment Departed Depot
		IOWS	Oversize/weight Shipment
In Customs	3	BCUI	Customs Inspection
		BHBC	Held by Customs
		BRBC	Released by Customs
Out for Delivery	4	POFD	Out for Delivery
Delivery Attempt Failed	5	FDAF	Delivery Attempt Failed
		FNCO	Not Collected
		FCAR	No Answer - Carded
		FANK	Address Not Known
		FRNK	Recipient Not Known
		FRAA	Refused at Delivery Address
		FINA	Incomplete Address
		FUTA	Unable to Access Delivery Point
Part Delivered	6	DPAR	Partially delivered
Ready for Collection	7	DRFC	Ready for Collection
Delivered	8	DELV	Delivered
		DTSP	Delivered to Safe Place
		DPOB	Delivered to PO Box
		DDMG	Delivered Damaged
		DTNB	Delivered to Neighbour - No Signature
		DTNS	Delivered to Neighbour with Signature
		DNSV	Delivered to Neighbour with Signature - ID Verified
		DNSO	Delivered to Neighbour with Signature - Over 25
Collected	9	DRCO	Recipient Collected
Undeliverable	10	RTNS	Return to Sender
		RUND	Undeliverable - Return to Sender
		RNCO	Not Collected - Return to Sender
		UDTS	Delivered to Sender
		IDES	Shipment Lost/Destroyed
		ICAN	Shipment Cancelled
		FUDS	Undeliverable - Destroyed
Transit Delay	Null	IDIP	Delay in Processing
		IFME	Force Majure/ Exceptional Event
		ISMI	Shipment Misrouted
		PRET	Shipment Retention
N/A	Null	ICLR	Shipment Customs Cleared
		IARR	Shipment Arrived at Facility
		IRCO	Shipment Ready for Collection from the Facility

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Note
The ICLR, IARR, and IRCO tracking events have not been allocated to any milestones.