Royal Mail import service

If you wish to use the Royal Mail import services, you can integrate with Intersoft SAPIENT and start your seamless importing journey.

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Important

This section is only applicable if you are a Royal Mail customer who is importing goods into the UK. Before initiating the integration, make sure you have an agreement with Royal Mail to use this service.

To integrate with the Royal Mail import services via SAPIENT, follow the steps listed below:

1. At first, ensure to activate your account on SAPIENT as directed in an account confirmation email sent to you from [email protected].

2. After, proceed to creating your API Credentials.

3. Now, on the SAPIENT Home page, select Integrations. On the Integrations page that opens, within the Royal Mail block, select LABELS.

4. On the integrations page that opens, in the LABELS block, select ACTIVATE.

5. Once activated, now proceed to adding the Shipping Account and Shipping Location for Royal Mail.

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Tip

For Sandbox (Test) account, please fill the information with dummy details. For more information on how to set up a Royal Mail Shipping Account , refer to the Setup Royal Mail Shipping Account section.

6. If you are a Freight 2 Post customer, set up International Arrival Containers (A-scan). For now this can be filled with dummy details. Production details will be provided to you when your account is switched onto production.
7. After, develop all the API calls required considering the specific requirements applicable to you:

• If you are a Commercial Clearance customer, refer to the corresponding requirements.
• If you are a Freight 2 Post customer, refer to the corresponding requirements.

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Important

Please also ensure that you adhere to ourAPI Rate Limits.

8. Once all the above steps have been done, make sure you complete our Test Pack and submit it at [email protected].

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Note

A test pack is a critical step in the implementation process, ensuring a smooth transition to the live environment and minimising disruptions in shipping operations.

9. Once the Test Pack is approved, our team will switch your account to Production and share with you the details on the sign off process required by Royal Mail.

Please direct any questions or issues with this service to [email protected].. For INTERSOFT to investigate your issue accordingly, kindly include copies of both the API request and API response.

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Important

While submitting your issues to Intersoft, please do not include your API credentials in the request.

See also

If you are interested as well in using returns service(s), refer to our article here listing all the requirements.

If you are interested in our tracking solution, refer to the following sections on how to set up our tracking webhook solution:

• Tracking Webhook: set up the webhook connection, create tracking account, and much more.
• Royal Mail tracking account setup: set up Royal Mail tracking account .
• Response examples: view response example of the tracking webhook push notification payload, as sent to a customer's webhook when tracking information is received from a carrier.

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Note

To enable theTracking Webhook solution, please contact our Intersoft Onboarding team.