Import requirements for freight 2 post customers

Freight 2 post customers are businesses or organisations that utilise a shipping service that combines freight transport with postal delivery methods.

This service typically involves the transportation of goods via freight carrier (such as trucks, ships, or air freight) to a central location, followed by delivery through postal service to the final location.

In UK, the shipments arrive as freight. For custom clearance purposes, Royal Mail collect these items from the airline handler before converting them from freight to post. Once converted/recognised as postal, Royal Mail presents these items to customs as postal before injecting them into the UK network.

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Tip

In the following table, the mandatory requirements are marked with an asterisk (*).

RequirementDescription
Shipper AddressRepresents the address based in another country (that is, outside the UK).
Return AddressRepresents the return address.
Return to Sender section of the Create Shipment request to be populated with the Royal Mail HWDC Distribution Centre address:

CompanyName: Royal Mail Heathrow Worldwide Distribution Centre
Line1: Axis Park, Hurricane Way
Town: SLOUGH
Postcode: SL95 1FP
Customs documentation*Represents the essential forms, papers, and electronic records required to facilitate the import and export of goods across international borders.

This can be either a combined label + CN22or CN23separately.
Manifest - Royal Mail Sales Order SummaryNot required.

There is no one to hand over the paperwork and the customers provide the pre-alert data to HWDC which acts as a replacement of the manifest paperwork.
Royal Mail Sign Off*Represents the customer data services (CDS) checks and physical sign off label.

Note:Details on this label are shared once the Sandbox Test Pack is approved.
Create Shipment field requirementsTo access the list of all of the Create Shipment fields required for Freight 2 Post customers, refer to the Field requirements for Freight 2 post customers section.