Add The Delivery Group tracking account
A tracking account is a dedicated account that helps users, businesses, or customers to monitor and manage the status of shipments in real-time. This account provides access to tracking information for parcels and freight moving through logistics network or with specific carriers.
In SAPIENT, you can add tracking accounts for The Delivery Group to enhance visibility, improving customer interactions, and streamlining logistics operations for The Delivery Group.
Important
Prior to adding The Delivery Group tracking account, make sure you have completed the following prerequisites:
- Enabled thelabel integration with The Delivery Group.
- Enabled thetracking integration with The Delivery Group.
- Set up yourtracking webhook. For more information on how to set up a tracking webhook, refer to the Create tracking webhook section. This is a one-time activity, you do not have to do this every time you add a tracking account.
To add a tracking account for The Delivery Group in SAPIENT, follow the steps as explained in the following procedure.
- In the left navigation panel, select API > Webhooks. On the page that opens, select the Tracking Accounts tab.
Accessing tracking accounts
- In the Tracking Accounts page that opens, select
.
Accessing option to add tracking account
- On the Add Tracking account page that appears, in the DETAILS block, enter the necessary information as explained in the following table.
Adding tracking account
Tip
In the following table, the mandatory fields are marked with an asterisk (*).
| Element | Description |
|---|---|
| Carrier* | From the dropdown menu, select The Delivery Group as your carrier option. |
| Shipping Account* | From the dropdown menu, select the shipping account for which you want to receive tracking. |
- After entering all the necessary information, select
.
Once done, the Delivery Group tracking account is added successfully and appears in the Tracking Accounts list. You can now receive the tracking information on your shipments.
Important
Before you start receiving the tracking information, please bear in mind the following:
- Sapient will start calling The Delivery Group’s tracking API 6 hours after the shipment is created in the database.
- The frequency of tracking requests will be every 4 hours.
- In the tracking request, SAPIENT will populate theshipmentreference field with the tracking number returned in the carrierItemReference field of the SubmitItemAdvice response.
- SAPIET will stop checking for tracking data when the final tracking event is received.
Updated 25 days ago