Add The Delivery Group tracking account
A tracking account is a dedicated account that helps users, businesses, or customers to monitor and manage the status of shipments in real-time. This account provides access to tracking information for parcels and freight moving through logistics network or with specific carriers.
In SAPIENT, you can add tracking accounts for The Delivery Group to enhance visibility, improving customer interactions, and streamlining logistics operations for The Delivery Group.
ImportantPrior to adding a The Delivery Group tracking account, make sure you have completed the following prerequisites:
- Enabled the label integration with The Delivery Group.
- Enabled the tracking integration with The Delivery Group.
- Set up your tracking webhook. For more information on how to set up a tracking webhook, refer to the Create tracking webhook section. This is a one-time activity, you do not have to do this every time you add a tracking account.
How to add The Delivery Group tracking account
To add a tracking account for The Delivery Group in SAPIENT, follow the steps as explained in the following procedure.
Important considerations
Before you start receiving the tracking information, please bear in mind the following:
- SAPIENT will start calling The Delivery Group’s tracking API 6 hours after the shipment is created in the database.
- The frequency of tracking requests will be every 4 hours.
- In the tracking request, SAPIENT will populate theshipmentreference field with the tracking number returned in the carrierItemReference field of the SubmitItemAdvice response.
- SAPIENT will stop checking for tracking data when the final tracking event is received.
See also
Updated 3 days ago