Recall shipment

After you have cancelled the shipment in SAPIENT, you can anytime recall it and proceed with its processing. This might involve taking necessary actions to fulfil the order again after addressing the reasons for its cancellation.

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Tip

You can recall the shipments both via UI and the API. For more information on how to recall shipments via API, refer to the API References section.

To recall shipment(s), follow the steps as explained in the following procedure.

1. In the side navigation panel, select the Shipment Processing > Cancelled option.

2. In the Cancelled Shipments page that opens, select the checkboxes next to the shipments you want to recall, and then select .

3. In the confirmation dialog that appears, select Yes.

3. Once confirmed, the shipment(s) is removed from the Cancelled Shipments list and goes back to its previous status and is ready for manifesting.

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Note

If the shipment was canceled while it was held and was recalled, then the recalled shipment goes back to the held status—and if you wish to manifest it, then you must release it.