Sandbox vs Production account

Sandbox and Production are two different instances in software development and deployment, each serving different purposes.

Sandbox Environment

A testing environment that simulates the production environment but is isolated from real-world operations.

Purpose:

  • Experiment and develop safely
  • Test applications without affecting live systems
  • Identify bugs and issues
  • Experiment with new features

In SAPIENT:

  • Provided during initial onboarding
  • Create test labels
  • Familiarise yourself with the system
  • Test your API credentials

Production Environment

The live setup where applications operate and are accessible to end users and customers.

Purpose:

  • Provide stable, secure, and reliable service
  • Handle real customer transactions
  • Process actual shipments

In SAPIENT:

  • Access provided after onboarding completion
  • Official shipping and label creation
  • Live carrier integrations
  • Billable shipments
🚧

Important

Always be aware of what account you are logged into. Any shipments accidently created in theProduction account are counted as live shipments. This means:

  • These shipments are created with the carrier as actual shipments
  • You may be billed for these shipments
  • These shipments cannot be reversed

It is recommended to double-check your environment before creating any shipments to avoid unexpected charges.