Sandbox vs Production Account

During your initial onboarding you will be given access to a Sandbox account. This is essentially a test environment where you can create test labels and get familiar with the system as well as testing your API credentials.

Once the Onboarding team have successfully onboarded you, you are then ready to go live. You will first be be given access to a live production account. Only once you have access to this, can you officially start shipping and creating labels via Sapient.

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WARNING

Always be aware of what account you are logged into, as any shipments accidently created in production will count.