Documentation

Add DHL DE tracking account

A tracking account is a dedicated account that enables the monitoring and logging of every possible real-time event related to a shipment throughout its lifecycle which is received via the SAPIENT tracking webhook.

In SAPIENT, you can add tracking accounts for DHL Germany to enhance visibility, improving customer interactions, and streamlining logistics operations for DHL Germany.

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Important

Prior to adding an DHL Germany tracking account, make sure you have completed the following prerequisites:

  1. Enabled the label integration with DHL Germany.
  2. Enabled the tracking integration with DHL Germany.
  3. Set up yourtracking webhook. For more information on how to set up a tracking webhook, refer to the Create tracking webhook section. This is a one-time activity, you do not have to do this every time you add a tracking account.

If you wish to receive the tracking events via INTERSOFT using the tracking account you have created, make sure it is is activated by the DHL Germany team.

How to add DHL Germany tracking account

To add a tracking account for DHL Germany in SAPIENT, follow the steps as explained in the following procedure.

  1. In the left navigation panel, select API > Webhooks. On the page that opens, select the Tracking Accounts tab.
Accessing tracking accounts

Accessing tracking accounts

  1. In the Tracking Accounts page that opens, select alt text.
Accessing option to add tracking account

Accessing option to add tracking account

  1. On the Add Tracking account page that appears, in the DETAILS block, enter the necessary information as explained in the following table.

Entering carrier details

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Tip

In the following table, the mandatory fields are marked with an asterisk (*).

ElementDescription
Carrier*From the dropdown menu, select DHLDE - DHL Germany as your carrier option.
Shipping Account*From the dropdown menu, select the shipping account for which you want to receive tracking.
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Note

To track data for every shipping account, you must create a tracking account for each.

  1. After entering all the necessary information, select alt text.

Once done, the DHL Germany tracking account is added successfully and appears in the Tracking Accounts list. You can now receive the tracking information on your shipments.

Updated 8 days ago