Documentation

Switch account to production

The switching of the account from Sandbox to the Production environment occurs after thorough testing is completed in the Sandbox environment, ensuring that all functionalities work as intended, bugs have been fixed, and performance is optimised.

Following the Test Pack run and approval, and successful UAT (user acceptance test), your account is switched from Sandbox to Production.

To set up the Production Shipping Account, perform the following steps.

  1. Edit the Shipping Account, ensuring that the account type is set to Production, and it is prepopulated with the correct Royal Mail account details, Royal Mail Account Number, Posting Location Number (PLN), Registered Email Address (email address used to access your Online Business Account (OBA) to view billing and reporting), and Registered Billing Postcode. For more information on how to fill in the fields, refer to the Set up Royal Mail Shipping Account. section.
🚧

Important

Please ensure to enter the Posting Location Number Postcode in the Shipping Locations screen in SAPIENT which must match the Posting Location Number Postcode provided in the Royal Mail OBA.

  1. After switching the Shipping Account to Production, an automatic request is sent to the Royal Mail OBA API. Depending on the account details provided, the system either accept it or reject it.
  2. If the OBA request is accepted, the Account Status changes from Pending to Enabled. Otherwise, it remains in the Pending state and you need to go back, fill in the correct Royal Mail account details and send the request again.
    You will be unable to use the Production Shipping Account until the Account Status is Enabled.
💡

Tip

The Shipping Account you set up previously stay as the Sandbox account type and you can continue using it for testing purposes.

  1. If you are a Freight 2 Post customer, ensure that International Arrival Containers (A-scan) is set up with valid details provided to you by Intersoft Onboarding team.
  2. After, you you can proceed with the label sign off required by Royal Mail. The sign off depends on what type of Royal Mail you are:
  • Royal Mail importers using Commercial Clearance route and Tracked High Volume customers: involves physical label sign off—where you are requested to create couple of labels, manifest them, print them out using your production printers and ship them to Royal Mail for review and quality testing.
  • Royal Mail importers using Freight 2 Post route: involves CDS checks as well as physical label sign off. For
    CDS checks, you are requested to create a couple of labels, manifest them and share with us the PDFs, so they can be reviewed and signed off before you proceed to the physical label sign off.

The full details on this are shared with you closer to the date.

  1. Once the labels are signed off and the go-live action is agreed with Royal Mail, you can start shipping via Intersoft SAPIENT.
⚠️

Important

Once you go-live any technical issues should be raised directly with our Tech Support team by following the steps listed here. Enquiries regarding addition of the new services, features etc. should be continued being sent to [email protected].

See also

If you are interested in creating a Tracking Account for the newly added Shipping Account, refer to the following sections on how to set up our Tracking Webhook solution:

Tracking Webhook

Set up the webhook connection, create tracking account, and much more.

Response examples

View response example of the tracking webhook push notification payload, as sent to a customer's webhook when tracking information is received from a carrier.

Royal Mail Tracking Account setup

Set up Royal Mail tracking account.

📘

Note

To enable the Tracking Webhook solution, please contact our Intersoft Onboarding team.

Updated 1 day ago