Return shipments

The only API call that you must develop for Royal Mail return services is Create Shipment - used to generate the label(s) for your packages.
To ensure the correct generation of the return labels, please ensue to meet all of the below requirements:

• Destination section - to be populated with the details of where you would like the items to be returned to.
• Return to Sender section - to be populated with the details of the person returning the item/s. This will be displayed on the side of the label.
• Sender section to be populated with the details of the retailer.
• ServiceCode - either TSN for Tracked Returns 24, or TSS for Tracked Returns 48

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Please note: labels created for return service do not have to be manifested.

If you are interested in the paperless return solution for your customers - once the shipment is created, you can generate a QR code which you can share with the end consumer. They can then take it to the post office, either printed or on a mobile device, and scan it to have the returns label printed. For specifications on that please refer to Print My Label QR Code.