Return shipments
The return shipments is a logistical service provided by carrier in the logistics industry. This service allows the customers to send back items they have purchased but do not want to keep, typically due to reasons such as dissatisfaction, wrong items, defects, or simply a change of mind. This service is an essential aspect of e-commerce and retail operations, as it provides a streamlined process for handling returns efficiently.
In SAPIENT, if you are a Royal Mail customer, the only API call that you must develop for Royal Mail return services is Create Shipment, which is used to generate the labels for your packages.
Requirements for return labels
To ensure the correct generation of the return labels, meet all of the following requirements:
Destination section
Populate with the details of where you would like the items to be returned.
Return to Sender section
Populate with the details of the person returning the item(s). This information is displayed on the side of the label.
Shipper section
Populate with the details of the person returning the item(s). This is also the address that will be used for Parcel Collection.
ServiceCode
Populate with either TSN Tracked Returns 24, or TSS Tracked Returns 48.
For Royal Mail Importers, this can also be populated with ITA Tracked Returns 24 or ITB Tracked Returns 48. Speak to your Royal Mail account manager to confirm which service code you should be using.
Paperless returns with QR code (optional)
If you are interested in the paperless return solution for your customers, you can generate a QR code after creating the shipment and share it with the end consumer. The customer can then take it to the post office, either printed or on a mobile device, and scan it to have the returns label printed.
API references
Updated 2 days ago