Documentation

Add Royal Mail tracking account

A tracking account is a dedicated account that helps users, businesses, or customers to monitor and manage the status of shipments in real-time. This account provides access to tracking information for parcels and freight moving through logistics network or with specific carriers.

In SAPIENT, you can add tracking accounts for Royal Mail to enhance visibility, improving customer interactions, and streamlining logistics operations for Royal Mail.

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Important

Prior to adding a Royal Mail tracking account, make sure you have completed the following prerequisites:

  1. Enabled the label integration with Royal Mail.
  2. Enabled the tracking integration with Royal Mail.
  3. Set up your tracking webhook. For more information on how to set up a tracking webhook, refer to the Create tracking webhook section. This is a one-time activity, you do not have to do this every time you add a tracking account.

To add a tracking account for Royal Mail in SAPIENT, follow the steps as explained in the following procedure.

  1. On the SAPIENT Home page, in the left navigation panel, select API > Webhooks. On the page that opens, select the Tracking Accounts tab.
Accessing tracking accounts

Accessing tracking accounts

  1. In the Tracking Accounts page that opens, select alt text.
Accessing option to add tracking account

Accessing option to add tracking account

  1. On the Add Tracking account page that appears, in the DETAILS block, enter the necessary information as explained in the following table.
Adding tracking account

Adding tracking account

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Tip

In the following table, the mandatory fields are marked with an asterisk (*).

ElementDescription
Carrier*From the dropdown menu, select Royal Mail as your carrier option.
Receive tracking after Delivered eventTurn the toggle on/off to perform the following operations:

• Toggle on: to continue receiving the tracking events after the final delivery.
• Toggle off (a default state): to stop receiving the tracking events after the final delivery.
Shipping Account*From the dropdown menu, select the shipping account for which you want to receive tracking.
  1. After entering all the necessary information, select alt text.

Once done, the Royal Mail tracking account is added successfully and appears in the Tracking Accounts list. You can now receive the tracking information on your shipments.

Updated 10 days ago