Add Royal Mail tracking account

A tracking account is a dedicated account that helps users, businesses, or customers to monitor and manage the status of shipments in real-time. This account provides access to tracking information for parcels and freight moving through logistics network or with specific carriers.

In SAPIENT, you can add tracking accounts for Royal Mail to enhance visibility, improving customer interactions, and streamlining logistics operations for Royal Mail.

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Important
Prior to adding a Royal Mail tracking account, make sure you have completed the following prerequisites:

Enabled the label integration with Royal Mail.

Enabled the tracking integration with Royal Mail.

Set up yourtracking webhook. For more information on how to set up a tracking webhook, refer to the Create tracking webhook section. This is a one-time activity, you do not have to do this every time you add a tracking account.

How to add Royal Mail tracking account

To add a tracking account for Royal Mail in SAPIENT, perform the steps as explained in the following procedure.

1. Navigate to Tracking Accounts

2. Select Add Tracking Account

3. Fill in the tracking account details

4. Submit the tracking account

Important

How to add Royal Mail tracking account

See also