Tracking webhook
INTERSOFT offers a comprehensive tracking webhook solution for receiving tracking events from carriers. The tracking data is sent to the customer’s endpoint configured in the tracking webhook setup.
The webhook operates using a POST API call, transmitting tracking events in a structured JSON format. This payload includes key shipment details such as tracking ID, tracking number, status tags, timestamps, event locations, and carrier‑specific metadata. The system ensures customers receive timely, accurate tracking updates throughout the parcel’s journey, offering full transparency from dispatch to delivery.
Wirth this solution, you can track:
SAPIENT Shipments
Track all shipments created on the SAPIENT platform with comprehensive tracking data and real-time updates.
Intelligent Shipper
Monitor specific shipments created on Intelligent Shipper for targeted tracking capabilities.
Royal Mail Integration
Track Royal Mail shipments created on any external shipping platform or by individuals.
To start receiving tracking updates, customers must configure their webhook within the INTERSOFT platform. Once enabled, the webhook can be tailored to send either milestones only or all tracking events, depending on business needs. This flexibility allows organisations to manage their data flow efficiently while maintaining full visibility of parcel movement.
In this section, learn how to manage your tracking webhook by accessing the following essential functions:
Updated 2 days ago