User Guides

Royal Mail Parcel Force services

Royal Mail has taken significant steps to enhance its operations by replicating the existing Parcelforce’s international and domestic services into their own software systems. This is done to expand the operational software capabilities within the Royal Mail Group, thereby streamlining operations within the Royal Mail network.

The introduction of the new services represents a comprehensive approach to international and domestic shipping needs. Some international services require a partner label for completing the final mile delivery.

What is a partner label?

A partner label is a shipping label utilised in collaboration with other carriers, which facilitates the last-mile delivery of shipments. For Royal Mail, partners such as GLS and FedEx will use these partner labels to manage the final stages of delivery to the recipient outside the UK.

Partner label involves utilising two separate labels on a shipment to reflect both the originating carrier (Royal Mail) and the partner carrier (GLS or FedEx) responsible for the last-mile delivery. For services using partner labels, SAPIENT will generate both the Royal Mail and partner label and return them in the Create Shipment response.

Partner carriers

GLS

Handles last-mile delivery for European services (EUROPRIORITY, IRELAND EXPRESS).

FedEx

Handles last-mile delivery for global services (GLOBALEXPRESS).

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Important

The list of Royal Mail Parcel Force international and domestic services shown in the following sections is not final and may change. For the most accurate and up-to-date service options, please use the Get Carrier Services API endpoint. If you have questions about the available services or enhancements, please contact your Royal Mail account manager.

International services

The new Royal Mail international services are listed in the following table.

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Tip

In the following table, the EXTRACOMP is the name of the product and its value specify the maximum compensation value that can be applied to a shipment using the product.

Service CodeService NamePartner Label RequiredPartner Carrier
ERBEUROPRIORITY DDP✅GLS
ER6EUROPRIORITY DDP-EXTRACOMP1✅GLS
ER7EUROPRIORITY DDP-EXTRACOMP2✅GLS
ER8EUROPRIORITY DDP-EXTRACOMP3✅GLS
ERAEUROPRIORITY DTP IOSS✅GLS
ER1EUROPRIORITY DTP IOSS-EXTRACOMP1✅GLS
ER2EUROPRIORITY DTP IOSS-EXTRCOMP2✅GLS
ER3EUROPRIORITY DTP IOSS-EXTRACOMP3✅GLS
GXRGLOBALEXPRESS✅FedEx
GX1GLOBALEXPRESS-EXTRACOMP1✅FedEx
GX2GLOBALEXPRESS-EXTRACOMP2✅FedEx
GX3GLOBALEXPRESS-EXTRACOMP3✅FedEx
ECAGLOBALPRIORITY EUROPE⛔N/A
EC1GLOBALPRIORITY EUROPE-EXTRACOMP1⛔N/A
EC2GLOBALPRIORITY EUROPE-EXTRACOMP2⛔N/A
EC3GLOBALPRIORITY EUROPE-EXTRACOMP3⛔N/A
GPAGLOBALPRIORITY ROW⛔N/A
GP1GLOBALPRIORITY ROW-EXTRACOMP1⛔N/A
GP2GLOBALPRIORITY ROW-EXTRACOMP2⛔N/A
GP3GLOBALPRIORITY ROW-EXTRACOMP3⛔N/A
IXAIRELAND EXPRESS✅GLS
IX1IRELAND EXPRESS-EXTRACOMP1✅GLS
IX2IRELAND EXPRESS-EXTRACOMP2✅GLS
IX3IRELAND EXPRESS-EXTRACOMP3✅GLS
CEOChina Economy - Personal Effects⛔N/A
CEPChina Economy - POL Drop⛔N/A
CEQChina Economy - Depot Drop⛔N/A
CERChina Economy - 3PC⛔N/A
CESChina Economy - Direct Hub Drop⛔N/A

API request and response for partner label

{
   "Shipper": {
 "ShippingAccountId": "27676a50-afe3-42be-bbdf-a46a51046bb8",
    "ShippingLocationID": "a46ce242-9235-4fce-a1bc-b15d45f02517",
    "Reference1": "",
    "DepartmentNumber": "",
    "EORInumber":"GB12345",
    "Address": {
        "ContactName": "Deepali Patil",
        "CompanyName": "Intersoft",
        "ContactEmail": "[email protected]",
        "ContactPhone": "01753 689292",
        "Line1": "Blays House ",
        "Line2": "Wick Road",
        "Line3": "Englefield Green",
        "Town": "Egham",
        "Postcode": "TW20 0HJ",
        "County": "",
        "CountryCode": "GB"
    }},
"Destination": {
    "Address": {
        "ContactName": "Max Mustermann",
       "companyname":"",
        "ContactEmail": "[email protected]",
        "ContactPhone": "+33 123456",
     "Line1": "Berger Str. 36",
     "Line2":"",
     "Line3": "",
    "Town": "Frankfurt",
    "County": "Hesse",
    "Postcode": "60598",
     "CountryCode": "DE"
    }},
     "ShipmentInformation": {
    "ContentType": "NDX",
    "DescriptionOfGoods": "miscellaneous",
    "LabelFormat": "",
    "ShipmentDate": "",
    "CurrencyCode": "EUR",
    "WeightUnitOfMeasure": "Grams",
    "ServiceCode": "GXR",
    "BusinessTransactionType":"",
      "Action": "process"
},
"CarrierSpecifics": {
    "ServiceLevel": "01",
    "EbayVtn": "",
    "ServiceEnhancements": [          
]
},
"Packages": [
    {
          "PackageType": "parcel",
        "PackageOccurrence": 1,
        "DeclaredWeight": 1687,
        "DeclaredValue": 335,
        "Dimensions": {
            "Length":40,
            "Width": 30,
            "Height": 1
        }
    },
],
"Items": [
     {
         "SkuCode": "SKU123",
  "PackageOccurrence": 1,
  "Quantity": 1,
  "Description": "Printer",
  "Value":331,
  "Weight": 1377,
  "HSCode": "61868224",
  "CountryOfOrigin": "CN"
    },
],
"Customs": {
    "ReasonForExport": "Gift",
    "Incoterms": "DDU",
    "PreRegistrationNumber": "",
    "PreRegistrationType": "",
    "ShippingCharges": 45.82,
    "OtherCharges": 32,
    "QuotedLandedCost": 42.74,
    "InvoiceNumber": "INV-12345",
    "InvoiceDate": "2022-04-23T00:00:00.000Z",
    "ExportLicenceRequired": true,
    "Airn": "231.002.999-00"
},
"ReturnToSender": {
    "Address": {
          "ContactName": "Deepali Patil",
        "CompanyName": "Intersoft",
        "ContactEmail": "[email protected]",
        "ContactPhone": "01753 689292",
        "Line1": "Blays House ",
        "Line2": "Wick Road",
        "Line3": "Englefield Green",
        "Town": "Egham",
        "Postcode": "TW20 0HJ",
        "County": "Surrey",
        "CountryCode": "GB"
    }
}
}

Partner label template example

Royal Mail label

Partner label


Domestic services

The new Royal Mail domestic services are listed in the following table.

Service CodeService Name
TE1EXPRESS10 - delivery next working day by 10am.
TA1EXPRESS10 AGE
TA2EXPRESS10 AGE COMP 1
TA3EXPRESS10 AGE COMP 2
TA4EXPRESS10 AGE COMP 3
TE2EXPRESS10 COMP 1
TE3EXPRESS10 COMP 2
TE4EXPRESS10 COMP 3
NDAEXPRESS 24 – delivery next working day by close of business.
NDHEXPRESS24 AGE
NDIEXPRESS24 AGE COMP 1
NDJEXPRESS24 AGE COMP 2
NDKEXPRESS24 AGE COMP 3
NDBEXPRESS24 COMP 1
NDCEXPRESS24 COMP 2
NDEEXPRESS24 COMP 3
RT0EXPRESS24 RETURNS – collection next day from your home or nearby post office.
RT1EXPRESS24 RETURNS COMP 1
RT2EXPRESS24 RETURNS COMP 2
RT3EXPRESS24 RETURNS COMP 3
FEKEXPRESS24 WEEKEND – delivery next day on weekend.
NDOEXPRESS24 WEEKEND AGE
FEQEXPRESS24 WEEKEND COMP 1
NDSEXPRESS24 WEEKEND COMP 1 AGE
FEREXPRESS24 WEEKEND COMP 2
NDTEXPRESS24 WEEKEND COMP 2 AGE
FEUEXPRESS24 WEEKEND COMP 3
NDVEXPRESS24 WEEKEND COMP 3 AGE
TEAEXPRESS24 WITH PIN – delivery next working day by close of business with PIN required upon delivery.
TEBEXPRESS24 WITH PIN COMP 1
TECEXPRESS24 WITH PIN COMP 2
TEDEXPRESS24 WITH PIN COMP 3
RT4EXPRESS24 WITH PIN WEEKEND
RT5EXPRESS24 WITH PIN WEEKEND COMP 1
RTEEXPRESS24 WITH PIN WEEKEND COMP 2
RTFEXPRESS24 WITH PIN WEEKEND COMP 3
FE0EXPRESS48 – delivery within 2 working days.
FEAEXPRESS48 AGE
FEBEXPRESS48 AGE COMP 1
FECEXPRESS48 AGE COMP 2
FEDEXPRESS48 AGE COMP 3
FE1EXPRESS48 COMP 1
FE2EXPRESS48 COMP 2
FE3EXPRESS48 COMP 3
FEMEXPRESS48 LARGE – delivery within 2 working days for items up to 2.5m long.
FENEXPRESS48 LARGE COMP 1
FEOEXPRESS48 LARGE COMP 2
FEPEXPRESS48 LARGE COMP 3
RTBEXPRESS48 RETURNS COMP 1
RTCEXPRESS48 RETURNS COMP 2
RTDEXPRESS48 RETURNS COMP 3
FEEEXPRESSAM – delivery next working day by 12 noon.
MA1EXPRESSAM AGE
MA2EXPRESSAM AGE COMP 1
MA3EXPRESSAM AGE COMP 2
MA4EXPRESSAM AGE COMP 3
FEFEXPRESSAM COMP 1
FEGEXPRESSAM COMP 2
FELEXPRESSAM COMP 3
TEHEXPRESSAM WEEKEND – delivery on weekend by 12 noon.
M07EXPRESSAM WEEKEND AGE
M08EXPRESSAM WEEKEND AGE COMP 1
M09EXPRESSAM WEEKEND AGE COMP 2
M10EXPRESSAM WEEKEND AGE COMP 3
TEIEXPRESSAM WEEKEND COMP 1
TEJEXPRESSAM WEEKEND COMP 2
TEKEXPRESSAM WEEKEND COMP 3

API request and response for domestic label

<?xml version="1.0" encoding="UTF-8"?>
<createShipmentRequest>
<integrationHeader>
    <transactionId>BCMYH-ZOOFY-XPRKB-FKCCT-NYUGH-ZY</transactionId>
    <applicationId>XXXXX</applicationId>
    <userId>XXXXXXX</userId>
    <password>XXXXXXXX</password>
</integrationHeader>
<shipment>
    <shipper>
        <shipperCompanyName>PeptideProtein Research Ltd</shipperCompanyName>
        <shipperAddressLine1>Bridge House Farm</shipperAddressLine1>
        <shipperAddressLine2>184 Funtley Road</shipperAddressLine2>
        <shipperAddressLine3/>
        <shipperCity>Hampshire</shipperCity>
        <shipperCounty/>
        <shipperCountryCode>GB</shipperCountryCode>
        <shipperPostCode>PO15 6DP</shipperPostCode>
        <shipperContactName>James Milton</shipperContactName>
        <shipperPhoneNumber>01753689292</shipperPhoneNumber>
        <shipperVatNumber>GB846276319</shipperVatNumber>
        <shipperEoriNumber>0123456789123</shipperEoriNumber>
        <shipperEmailAddress>[email protected]</shipperEmailAddress>
        <shipperReference>99-AP01</shipperReference>
        <shipperReference2></shipperReference2>
        <shipperDeptCode/>
    </shipper>
    <destination>
        <destinationCompanyName></destinationCompanyName>
        <destinationAddressLine1>Interlink Way E</destinationAddressLine1>
        <destinationAddressLine2>Bardon Hill</destinationAddressLine2>
        <destinationAddressLine3/>
        <destinationCity>Coalville</destinationCity>
        <destinationCounty></destinationCounty>
        <destinationCountryCode>GB</destinationCountryCode>
        <destinationPostCode>IG11 9JF</destinationPostCode>
        <destinationContactName>Charlie Harper</destinationContactName>
        <destinationPhoneNumber>07123456789</destinationPhoneNumber>
        <destinationVatNumber/>
        <destinationEmailAddress>[email protected]</destinationEmailAddress>
        <destinationPudoId></destinationPudoId>
    </destination>
    <shipmentInformation>
        <shipmentDate>2025-07-09</shipmentDate>
        <serviceCode>NDAN</serviceCode>
        <serviceOptions>
            <postingLocation>9000257150</postingLocation>
            <serviceLevel></serviceLevel>
            <serviceFormat></serviceFormat>
            <safePlace/>
            <serviceEnhancements>
                <serviceEnhancementCode></serviceEnhancementCode>
            </serviceEnhancements>
        </serviceOptions>
                <totalPackages>1</totalPackages>
                <totalWeight>0.2</totalWeight>
                <weightId>K</weightId>
                <unitOfMeasurement>C</unitOfMeasurement>
                <product>NDX</product>
                <descriptionOfGoods>Sale of Goods</descriptionOfGoods>
                <declaredValue>250</declaredValue>
                <declaredCurrencyCode>GBP</declaredCurrencyCode>
                <terms>DDU</terms>
                <labelImageFormat>PDF</labelImageFormat>
                <businessTransactionType>B2C</businessTransactionType>
                <silentPrintProfile/>
                <shipmentAction/>
                <packages>
                    <package>
                        <packageId>1</packageId>
                        <weight>0.2</weight>
                        <length>2</length>
                        <width>3</width>
                        <height>4</height>
                    </package>
                </packages>
                <itemInformation>
                    <packageId>1</packageId>
                    <itemHsCode>3504009090</itemHsCode>
                    <itemDescription>Peptones and derivatives; hide powder</itemDescription>
                    <itemQuantity>50</itemQuantity>
                    <itemValue>4.94</itemValue>
                    <itemCOO>GB</itemCOO>
                    <itemSku>TRU-COL 200G</itemSku>
                    <itemNetWeight>0.608</itemNetWeight>
                </itemInformation>
            </shipmentInformation>
        </shipment>
  </createShipmentRequest>

Domestic label template example

Domestic label template example


Updated 2 months ago

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