Documentation

Add YODEL tracking account

A tracking account is a dedicated account that helps users, businesses, or customers to monitor and manage the status of shipments in real-time. This account provides access to tracking information for parcels and freight moving through logistics network or with specific carriers.

In SAPIENT, you can add tracking accounts for YODEL to enhance visibility, improving customer interactions, and streamlining logistics operations for YODEL.

Before adding a YODEL tracking account, you need to send a corresponding request to YODEL via email with the subject line “Intersoft (your client name) STFP IOD tracking request”. In the body of the email, make sure to add the following details:

[Your client name] would like IOD tracking enabled for the following Yodel contract number (7 digit number). Please respond to this email with the SFTP username and password and file naming convention for IOD tracking files.

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Important

Prior to adding a YODEL tracking account, make sure you have completed the following prerequisites:

  1. Enabled the label integration with YODEL.
  2. Enabled the tracking integration with YODEL.
  3. Set up your tracking webhook. For more information on how to set up a tracking webhook, refer to the Create tracking webhook section. This is a one-time activity, you do not have to do this every time you add a tracking account.

To add a tracking account for YODEL in SAPIENT, follow the steps as explained in the following procedure.

  1. In the left navigation panel, select API > Webhooks. On the page that opens, select the Tracking Accounts tab.
Accessing tracking accounts

Accessing tracking accounts

  1. In the Tracking Accounts page that opens, select alt text.
Accessing option to add tracking account

Accessing option to add tracking account

  1. On the Add Tracking account page that appears, in the DETAILS block, enter the necessary information as explained in the following table.
Adding tracking account

Adding tracking account

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Tip

In the following table, the mandatory fields are marked with an asterisk (*).

ElementDescription
Carrier*From the dropdown menu, select YODEL as your carrier option.
Shipping Account*From the dropdown menu, select the shipping account for which you want to receive tracking.

You can also select the All Shipping Accounts option to add this tracking account for all existing accounts.
  1. In the SFTP DETAILS block, enter the necessary information as explained in the following table:

💡

Tip

In the following table, the mandatory fields are marked with an asterisk (*).

ElementDescription
Username*Enter the user name that you have received from YODEL in response to the tracking account setup request you sent earlier.
Password*Enter the user name that you have received from YODEL in response to the tracking account setup request you sent earlier.
File PathEnter the file path that you have received from YODEL in response to your tracking account setup request you sent earlier.
  1. After entering all the necessary information, select alt text.

Once done, the YODEL tracking account is added successfully and appears in the Tracking Accounts list. You can now receive the tracking information on your shipments.

Updated 22 days ago