Add DHL Express tracking account
A tracking account is a dedicated account that enables the monitoring and logging of every possible real-time event related to a shipment throughout its lifecycle which is received via the SAPIENT tracking webhook.
In SAPIENT, you can add tracking accounts for DHL Express to enhance visibility, improving customer interactions, and streamlining logistics operations for DHL Express.
ImportantPlease note that DHL Express uses the same credentials as the Create Shipment API. The credentials set on the shipping account also apply to the tracking account.
Prior to adding a DHL Express tracking account, make sure you have completed the following prerequisites:
- Enabled the label integration with DHL Express.
- Enabled the tracking integration with DHL Express.
- Set up your tracking webhook. For more information on how to set up a tracking webhook, refer to the Create tracking webhook section. This is a one-time activity, you do not have to do this every time you add a tracking account.
If you wish to receive the tracking events via INTERSOFT using the tracking account you have created, make sure it is activated by the DHL Express team.
How to add DHL Express tracking account
To add a tracking account for DHL Express in SAPIENT, follow the steps as explained in the following procedure.
- 1. Navigate to the Tracking Accounts tab
- 2. Select option to add tracking account
- 3. Enter tracking account details
- Step 4: Save and add the tracking account
See also
Updated 18 days ago