EU Customs changes and FAQs

Overview

Recent EU customs reforms has introduced significant changes to how duties and declarations are applied to goods entering the region.

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What is changing?
From 1st July 2026, the existing €150 value threshold will be removed, meaning all goods may be subject to customs duties regardless of value. As part of this update, enhanced customs data will be required to support increased declaration obligations, reflecting a broader EU initiative to standardise and modernise cross‑border eCommerce processes.

To help explain the change, the following table provides a simple comparison of what is changing:

Current process (today)	New process (from 2026 onwards)
Low-value (≤ €150) shipments typically clear without customs duties	Shipments may be subject to customs duties regardless of value
Limited data required for low-value shipments	More detailed shipment and product data required
Simplified handling for low-value shipments	More consistent and structured customs processing
Customs responsibility is often handled later in the process	Greater responsibility at the point of shipment creation
Product-level information is often minimal or optional	More accurate and detailed product‑level data expected

Frequently Asked Questions (FAQs)

When will these changes take effect?

The changes are expected to come into effect from 1st July 2026. Further comms will be sent to confirm the exact timelines and guidance ahead of the go‑live date.

Does this apply to me?

These changes may apply if you:

Ship goods into the EU, particularly via eCommerce
Send B2C (business-to-consumer) shipments
Ship low-value goods (≤ €150)

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Note
If you are unsure, please contact your account manager.

What types of shipments are most affected?

The changes primarily impact:

Cross-border eCommerce shipments into the EU
High-volume, low-value shipments
Direct-to-consumer deliveries

Will this affect VAT or just customs duties?

This change mainly affects customs duties and declaration requirements. VAT processes (including IOSS) remain in place, but additional customs data may be required.

What changes are required in Intersoft?

Intersoft will be releasing an API update to support these new requirements. This will ensure that the correct customs data can be captured and passed to carriers and customs authorities.

What do I need to do?

Customers will need to:

Update their API integration once the new version is available
Ensure required customs data can be provided at shipment level
Review internal processes for EU shipping

What happens if I do not update?

Without the required updates, you may experience the following:

Shipment delays at customs
Additional charges or manual processing
Impact on compliance with EU requirements

Will Intersoft support us through this?

Yes, Intersoft will provide the impacted customers with the following necessary information:

API updates
Supporting documentation
Guidance on required changes

Your account manager will also be available to support you.

Where can I get more information?

Further details, including technical documentation and timelines, will be shared in advance of the changes going live.