Shipment Webhook and Asynchronous Shipment Creation

A new asynchronous shipment creation workflow is available through the Create Shipment Async endpoint, enabling shipment requests to be processed in the background and responses to be delivered to a configured Shipment Webhook endpoint.

When using this endpoint, Sapient performs initial validation and immediately returns a Request ID. The shipment request is then processed asynchronously. Once processing is complete, the Create Shipment response is pushed to the configured Shipment Webhook endpoint. Successful responses include shipment details, generated labels, and any applicable customs documentation, while failed requests return the relevant error details.

Key capabilities include:

• Available across all supported carriers.
• Support for all shipment actions: Process, Allocate, Create, and default Process behaviour when no action is specified.
• Shipment Webhook configuration through the Sapient user interface.
• Automatic retry handling for failed webhook deliveries, with pending responses retained and resent when the webhook is reactivated.

This functionality helps reduce API response-time dependency, improve scalability during high-volume periods, and provide greater flexibility for customers who wish to separate shipment creation from downstream label generation, documentation generation, and fulfilment processes